September 23, 2022


Banking sector is more and more changing into strategically targeted and technologically superior to fulfill as much as the patron expectations. All this whereas making an attempt to defend the market share in opposition to an rising barrage of opponents. Digitization of elementary enterprise processes and reassessment of the organizational buildings and inner expertise is being confused upon for making ready higher for the way forward for banking – the digital banking.

We took an unique interview of Saket Agarwal, International CEO, Spice Cash. Learn on as he discusses the developments that can form the banking sector in 2019, challenges Indian monetary and digital cost business face at this time, in addition to how Spice Cash makes use of newest applied sciences to ship seamless monetary providers to its finish clients.

1. To start with, please give our readers a short introduction to Spice Cash.

We’re a tech-enabled hyper native funds participant providing cash-in & cash-out, invoice funds, airtime recharge and mPoS (cell level of sale) providers.

Our goal phase is the urban-rural and rural India by geography. Inside that now we have a spread of buyer segments like native authorities executives, professionals like lecturers and medical doctors, native merchants, retailers, agriculture employees and folks receiving subsidy assist from the federal government.

Whereas the shopper segments appear various, the frequent theme is the dearth of conventional monetary services related for them. This a part of India is unfold out with a lot lesser density and subsequently the standard asset heavy banking infrastructure hasn’t been in a position to create a possible attain and relevance.

With our asset-lite mannequin of utilizing the present infrastructure coupled with expertise, we appear to have been in a position to clear up the attain downside and likewise the relevance downside for few merchandise. The problem and alternative for us is to now clear up the relevance downside for a wider vary of services.

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Spice Cash has a deep presence in “Bharat” with almost 85% of the cumulative 100,000 Buyer Service Factors (CSPs) in semi-urban and rural India. Now we have dense footprints in BIMARU states, 66% footprint in Bihar, Jharkhand, Madhya Pradesh, Rajasthan, Chhattisgarh & Uttar Pradesh; accounting for ~65% of India’s inhabitants.

Main growith drivers for Spice Cash are :

  • Aadhaar Enabled Fee System (AePS)

    • Micro – ATM utilizing Aadhaar Quantity as cost handle
    • Money withdrawal & stability inquiry
    • A lot of the banks are a part of AEPS ecosystem
    • We’re inter-operable, permitting serving of any buyer of any financial institution
  • Home Cash Switch (DMT)

    • Money primarily based cash switch & deposit to any checking account in India
    • Service past banking hours, this service is offered 16×7
    • Money deposit/remittance to 165+ banks
  • Invoice Pay – Cellular, DTH & Utlity Payments like: electrical energy, water & fuel invoice

    • Any time, any the place invoice funds
    • Recharge pre/publish paid of all telco and DTH
    • 80+ electrical energy, 10 fuel and 5 water billers
  • mPOS – Settle for Funds utilizing Playing cards

    • Settle for cost utilizing Debit & Credit score Playing cards
    • Money withdrawal upto 2000/- per day

2. You have got been within the banking sector for lengthy. How has the banking business developed through the previous decade?

Banks no extra see FinTech firms as disruptors; at this time they’re companions,

banking business is starting to include totally different traits and practices that had been as soon as the thought-about the area of fintech startups. Banks have develop into extra comfy with a faster tempo of innovation, leveraging knowledge and analytics extensively and digitizing processes slightly than merely turning paper into PDFs.

Banking sector is changing into each extra strategically targeted and technologically superior to answer the patron expectations, whereas making an attempt to defend market share in opposition to an rising array of opponents. Emphasis is now being positioned on making elementary enterprise processes ‘digital’ and reassessing inner expertise and organizational construction for higher preparation for the way forward for banking. This transformation exhibits the rising want to develop into a ‘digital financial institution’.

The significance of innovation and growth of latest options that reap the benefits of superior analytics, knowledge, digital applied sciences and new age supply platforms has by no means been extra vital. We now see organizations innovate in focusing on, re-configuring supply channels, increasing providers, delivering proactive recommendation, integrating funds and making use of blockchain expertise.

3. Spice Cash makes use of newest applied sciences to ship seamless monetary providers to its finish clients. Share your ideas on how expertise is driving monetary inclusion.

The brand new modern technique of department much less banking via Spicemoney brokers, when filled with its newest expertise, identifies the necessity of buyer mapped with pointed challenges on the idea of area, inhabitants, consciousness and social blocks helps construct the options a lot wanted by the people.

Whereas web penetration has occurred throughout geographical boundaries of the nation, there are nonetheless areas the place in main inhabitants shouldn’t be in a position to attain financial institution branches or not in a position to get good thing about these on-line providers of banks within the absence of understanding and consciousness.

Even those that do have financial institution accounts nonetheless expertise boundaries to accessing banking alternatives. As an alternative of training all, Spicemoney determine the necessity and appoint brokers in such areas and equip them with the platform whereby the providers come helpful, consumer pleasant and simple UI/UX and in such a redundant type that it turns into straightforward for the tip clients to avail the providers via agent assisted mannequin.

4. Do you assume progressive applied sciences like blockchain will play a serious function sooner or later in securing digital funds and different monetary transactions.

Sure, implementing blockchains as a part of the infrastructure of monetary establishments will probably be crucial.

A blockchain is a listing of data linked collectively that act as a safe, everlasting ledger of interactions between two or extra events. It will develop into extra vital as hackers develop into extra refined and monetary establishments search to rebuild the belief of shoppers.

5. What expertise/methods do you employ to ship a safe cost platform to your clients?

A versatile structure for the much-needed dynamics of enterprise spikes is being dealt with via hyper-converged infrastructure via Nutanix the place within the secured hyper-visor of Acropolis helps make the platform secure and safe. Total software stack resides on enterprise stack of secured Redhat surroundings, clubbed with Oracle DB deployed in cluster with its enterprise model packed and used for safety, encryption and logical partitioning.

The WEB a part of the platform is secured with WAF securing the infra for main web-based assaults and making certain the system is secured for high 10 OWASP vulnerabilities. Finish to finish encrypted algorithms via HSM units make the integrations with companions safer, protected and strong. Course of pushed strategy on safety and growth is being adopted as organisation is ISO 27k1 and CMMI L3.

Adoption of Akamai CDN, SSL safety, Internet Acceleration, DDoS and different options be certain that the platform is suited up with newest expertise on the safety improvements.

Urged studying: “AI, IoT and ML will allow companies to develop into extremely tailored and appropriate to buyer wants”— CA Vikram Seth, CEO and Founder, Software program@Work

6. Please tell us one thing about Spice Cash UPI.

Spice Cash UPI offers UPI providers to recharge pockets. Our channel can use a fast response code (QR) to scan via any cost app like PayTM, Google Tez, PhonePe and so forth.  All brokers have been given a VPA utilizing which the quantity will get credited to their Spice Cash pockets instantly, instantaneously. This is without doubt one of the distinctive options we’re providing to our channel.

Agent can print the QR code and clients can merely scan the QR, enter quantity and pay for the providers (DMT, Railways, Flights, Resort and so forth) they wish to select. That is straightforward and easy means.

The mixing of this mode on Spice Cash app is sort of seamless and expertise is fantastic. This is without doubt one of the highest used choices.

Other than this typical pay and accumulate primarily based UPI, pockets recharge possibility can be obtainable. Brokers can use any of their obtainable VPAs to recharge their pockets. Request is initiated via VPA which agent chooses and the agent then accepts the UPI request. As soon as the request is accepted (inside 30 minutes) the pockets of the agent is credited.

Each modes are extremely appreciated and utilized by the channel.  Temporary course of might be depicted as:

7. What are the challenges that exist within the Indian monetary and digital cost business?

The normal banking or monetary providers infrastructure lacks related merchandise for this phase. Banks, regardless that some have rural presence however sometimes are targeted on the city clients (that’s the place their moat is). Related is the case with new age fintech firms. For instance, many of the clients should not have a credit score bureau rating and that’s what the banks want to increase them credit score. Our goal is to know the wants of this buyer phase and produce them the merchandise that they want.  Whether or not it’s credit score, insurance coverage, financial savings and past…

Digital funds are rising quickly in city India pushed by cell primarily based cost options like wallets and UPI. We do anticipate semi city and rural India to additionally undertake digital funds. Nevertheless, the distinction is within the tempo of adoption. This a part of India is at a really early stage of adoption of smartphones and cell knowledge. Their adoption has began with social join and leisure (whatsapp and youtube), the place they’re being more and more assisted by their friends.

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Whereas this a part of India is getting affluent and is aspirational, they essentially are totally different from the city India by way of literacy ranges, language preferences (there are a number of regional languages in India), and publicity to transacting on their smartphones.

Monetary transactions are sometimes within the final quadrant in terms of adoption intent and complexity. There’s lack of belief. They want help in getting onboarded on to digital platforms and that’s the alternative that Spice Cash goes after.

Because it stands at this time, due to lack of banking infrastructure coupled with the desire for help, now we have hundreds of thousands of consumers strolling in to our customer support factors for depositing, withdrawing advert remitting money to the financial institution accounts. Now we have early indicators of individuals now transacting for making invoice funds, reserving tickets and so forth. Our goal is to help them of their journey to undertake digital funds and be their most well-liked accomplice on this journey.

8. What in keeping with you’re the 5 main developments that can form the monetary service market in 2019.

As international monetary and tech giants revolutionize the monetary providers enviornment, banks can even experiment with new cell purposes and voice-enabled devices to reinforce each supply and contextual personalization. As applied sciences proceed to evolve, the banking sector will proceed to speed up its investments in innovation and digital enhancements.

A variety of innovation & experimentation is happing in banking sector on points like:

  1. Open APIs
  2. Knowledge Analytics, AI & Machine Studying
  3. Conversational Interfaces (AI, ML & NLP enabled) – Chatbots & Voice Interfaces
  4. Robotic Course of Automation (RPA)
  5. Safe & Agile Structure

These efforts will solely enhance in 2019.

9. What’s in your roadmap for 2019?

From fundamental product line of cash-in and cash-out merchandise, we’re on target to launch subsequent degree of merchandise from financial savings to funding to insurance coverage to credit score. Now we have constructed phenomenal transactional knowledge for the channel to have the ability to be now a part of formal credit score financial system and in a mixture of personal e book to leveraging companions, we will be capable of transfer to the subsequent degree of monetary inclusion and literacy for the channel.



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