September 24, 2022


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Hyderabad (Telangana) [India], July 7 (ANI/PRNewswire): Karix Cell, a wholly-owned subsidiary of Tanla Platforms Restricted, immediately introduced the deployment of a conversational answer for Panasonic India Restricted utilizing the WhatsApp Enterprise Answer Platform.

The answer will facilitate one-to-one conversations between Panasonic’s clients and the model.

Constructing sturdy, customized connections with its end-users serving to them join with the model is likely one of the major goals of this answer. Whereas the opposite service channels, particularly SMS and e-mail, will stay accessible and lively, this new channel has been constructed to be a extra handy possibility for patrons.

A two-way interplay to remain up to date on new product info, present affords, location of close by shops, and buy of equipment for merchandise are some frequent conversations that would happen by Panasonic’s WhatsApp customer support.

Jia Lal Koundal, Group Head- Commerce Advertising and marketing, By the Line Advertising and marketing, Promote Out, Unique Channel & DRM at Panasonic India, mentioned, “Within the digital age, WhatsApp interactive flows have added a brand new dimension to the general client expertise. By WhatsApp Enterprise, we’re providing an enhanced buyer expertise as clients can now scan a QR code and instantly begin exploring a number of options on the go. Easy accessibility to product catalogues, present affords, finding nearest shops, and after-sales product assist are a couple of of its many highlights. Additionally, the reporting construction of the platform makes it handy for us to additional join with our potential clients.”

With WhatsApp chat being lively 24×7, clients can talk and clear up product queries on a real-time foundation with out the trouble of visiting retail shops or buyer care centres. A dialog on this channel would mechanically switch complicated buyer queries to service brokers for a swift and seamless redressal.

The answer is constructed on a low-code automation platform that’s fast to deploy. It’s meant to ship a visually wealthy consumer expertise on WhatsApp enriched with wealthy playing cards, on the again of AI-powered chatbots.

Deepak Goyal, Chief Enterprise Officer, Tanla Platforms Restricted, mentioned, “We provide our enterprise clients enterprise APIs together with an ecosystem of options to fulfil end-to-end communication necessities. We’re excited to increase our new bundle of assist providers to Panasonic by way of WhatsApp which is able to present a pleasant buyer expertise with out reaching loaded IVRs and sparsely populated name centres on account of COVID. As one of many choose official WhatsApp Enterprise service suppliers globally, we goal to profit greater than 2000 enterprise clients with conversational automation as the subsequent era of client to model communication providing.”

The answer can even facilitate two-way messaging and mechanically switch complicated buyer queries to service brokers for a swift and seamless redressal.

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