September 23, 2022


By Garima Prasher




Residents can quickly increase complaints to 14 authorities companies and resolve them by means of Built-in Command and Management Centre

From unattended public dustbins to rubbish pickup automobiles that by no means arrive, dysfunctional streetlights to pothole-ridden roads, all of your grievances will now have a one-stop resolution.

The One Metropolis One App, a citizen utility app, being developed by the Bengaluru Good Metropolis Restricted (BSCL) will assist residents report grievances to varied authorities companies on the click on of a button.

As a part of Good Cities Mission, the app will present data on varied civic companies and different infrastructure companies.

It is going to carry collectively as many as 14 main authorities companies together with Bangalore Improvement Authority (BDA), Bangalore Water Provide and Sewerage Board (BWSSB), Namma Metro, Bangalore Electrical energy Provide Firm Restricted (BESCOM) and site visitors police, to say a number of, to a single digital grievance redressal platform.

“The at the moment accessible apps for citizen companies have totally different interfaces for various companies. Furthermore, all of the companies have totally different numbers that residents attain out to, to register a grievance. In One Metropolis One App, residents can have a one-stop resolution to boost their complaints, which can be communicated to respective companies and resolved by an Built-in Command and Management Centre (ICCC). Individuals can name 1533 and register their grievance towards any of the 14 departments,” mentioned Vinayak Sugur, chief engineer, BSCL.

The app can even have a suggestions possibility that may allow escalation in case the grievance raised isn’t resolved by respective authorities inside two days.

“There can be outlined metrics throughout the app in order that the grievances attain respective authorities resembling ward engineers or well being inspectors. If the grievance isn’t attended to, there can be escalation metrics too. Furthermore, when you increase a ticket, you’ll be able to observe it until its closure,” mentioned a BSCL official.

In keeping with BSCL, the app can even allow residents to have easy accessibility to the assorted purposes wanted for day-to-day wants. Data on upcoming occasions within the metropolis, public companies resembling close by hospitals, pharmacies, authorities places of work, vacationer locations, group halls, bogs, colleges, ATMs, meals joints, EV charging stations, and the like, can even be supplied.

The app will information guests to va Sandeep Adiga, an everyday Metro consumer mentioned, “We’ve got a linear map of Metro stations contained in the prepare. Nonetheless, as soon as we have been out of the prepare, there was no such facility. In contrast to highway journey the place we get to see close by areas, Metro journey is a bit totally different attributable to elevated, at instances underground, and swift journey. So, as soon as we attain the Metro station, we undoubtedly want steerage if we’re new to the place. I hope the maps assist in that manner.”

BMRCL officers mentioned the maps can be undoubtedly useful for individuals who are non-residents and even locals who should not accustomed to the place.

“I keep in JP Nagar and haven’t visited the Nagasandra Metro station space. So, once I received down at Nagasandra station, the map was fairly useful in guiding me to close by locations,” mentioned D Satheesh, a university scholar.

Many recall the large maps of Bengaluru on show at Kempegowda Bus Station in Majestic. Throughout pre-Google map days, bodily maps have been the one method to information individuals by means of the locality. The massive map close to the doorway of KBS was such a giant hit that scores of individuals can be attempting to find the map at any given level of time. The recognition of these maps have been such that again then the BMTC tried to duplicate the identical on the bus stations additionally by offering the maps with indication {that a} commuter was at a specific location in Bengaluru.

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A BMTC official mentioned, “Google maps has modified the best way we see maps or moderately many individuals now perceive the areas and instructions as they’re hooked on the maps whereas driving. Nonetheless, in these days, bodily maps have been in nice demand. There was a number of counters in KBS platforms the place the maps have been being offered; map promoting was a very good enterprise although the digital maps actually killed the demand for bodily maps.”

rious utilities and infrastructure amenities within the metropolis. Key contacts resembling covid-19 struggle room, BBMP, police, well being service suppliers and fireplace division will also be accessed by means of the platform.

“Bengaluru is a global metropolis. Oftentimes, lots of people who land right here from overseas international locations really feel misplaced. The app will assist them navigate town with ease. It is going to information them not simply to authorities places of work, however can even preserve them knowledgeable about varied infrastructure amenities resembling petrol stations, inns, EV charging factors, and many others. All can be built-in into one app,” mentioned Sugur.

The app will tentatively be launched in two months together with the Built-in Command and Management Centre (ICCC) undertaking.

“We’re within the means of growing the app. We’re taking a look at an software that’s handy to the customers with a user-friendly appear and feel. Nearly all of metropolis dwellers have cell phones, and we wish to make use of this. We’re additionally planning to attach with non-public mobility corporations in order that customers can avail these companies too,” added the official.

The One Metropolis One App can even be accessible as an internet portal.



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